Frequently Asked Questions
Everything you need to know about your fashion orders
How do I determine the right size for clothing and shoes?
Each product page features a detailed size chart and 'Fit Predictor' based on your previous purchases and brand-specific measurements to help you find the perfect fit.
What is the return policy for fashion items?
Most clothing, shoes, and accessories are eligible for free returns within 30 days of receipt, provided they are in original, unworn condition with tags attached.
Can I exchange an item for a different color or size?
Yes, you can initiate an exchange through 'Your Orders.' If the replacement size or color is available, we will ship it out immediately, often before you even return the original item.
How can I track my fashion delivery?
Once your order ships, you can track it in real-time via the Amazon app or website under 'Track Package' to see its current location and estimated arrival time.
Are the luxury brands on Amazon authentic?
Yes, we partner directly with brands and authorized retailers to ensure that all items sold in our Luxury Stores and fashion categories are 100% authentic.
What is 'Try Before You Buy'?
Prime Try Before You Buy is a program that allows you to choose up to six items to try on at home for seven days. You only pay for what you decide to keep.